People make mistakes in account security, but they should feel that the game company is siding with them and not the hackers. If the money in question was banned (or used on a character who was then banned), and/or items of equivalent value were banned, then why wasn't the character who lost the money/items in the first place reimbursed? The point of customer service is to fix things like this. I will continue to give Snail the benefit of the doubt in that regard the studio isn't allowed to disclose punishments that it hands out.
However, for a game company, it is very unprofessional to assign this blame to your customers, especially when you are most likely tracking down the hackers and banning them.
While I originally was planning on just talking about account security, players blowing things out of proportion, and conspiracy theories, one disturbing trend caught my attention: Snail isn't reimbursing people who get hacked. One player told me of a friend who deliberately posted a valuable commodity in world chat, traded it to an alt, and logged in the original character later to find that the first character had lost all of her money. It's natural that people would hack forums or other less secure places and use that information to get whatever accounts they could find.īut I've started hearing rumors that people are getting hacked in spite of randomized passwords. These hacks always seem like a big deal to the people who get hacked, and Age of Wushu is the kind of game where people are incentivized to steal other peoples' stuff. Ever since then, I've used more secure logins and passwords, and I've never had an issue.Īge of Wushu has come under fire recently for a large string of hacks, and I jumped to the same conclusion. The one time I was ever hacked, I could trace it directly back to a situation where I knew my username/password was compromised and I used the same set anyway. When people say they get hacked in online games, I always assume it's the user's fault.
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